Discover why 90% of the face to face communication has nothing to do with speaking!
You are in a business meeting with a potential customer and he suddenly puts one palm on his nape. What does it mean? How do you take this? What do you say? What do you do? This is just one gesture from many others that people use on a daily basis when they communicate. How many of us really understand the true meaning of this gesture?
The vast experience of the communication experts with whom we’ve worked on this communication course proved that the way we communicate non-verbally is much more important than what we communicate through words. And this because around 90% of the face to face communication is done through our body posture, gestures, facial expressions, touches and so on.
Do you want to understand what others think about you even when they don’t say a word?
Do you want to know if they lie or tell the truth?
Do you want to know how to use in your favour the little non-verbal leakages of your interlocutors?
We suppose you do.
This is the reason why we’ve gathered only certified knowledge and endorsed business communication techniques based on years of valuable experience in communication and we share it with you through this communication course.
This communication course is for the professionals from all the levels of management, sales, PR, marketing, business owners and anyone willing to improve their business communication skills, people skills, communicating more effectively and persuasively. No prior knowledge is necessary.
1.1 The reasons why good communication is vital as the air that we breathe
1.2 The 6 key elements that enable communication
1.3 Step by step to an effective business communication
1.4 How to break the harshest barriers in business communication
1.5 How to communicate with the most difficult people
2.1 The 5 essential rules for an efficient communication
2.2 The secret that can turn us into the best conversation partners
2.3 The foundation of a memorable conversation - The Common Ground
2.4 How we can easily cope with disagreements
2.5 The golden reply that helps us defuse any quarrel
2.6 How we can be more persuasive on the phone
2.7 Quick guide to easily make small talk in any circumstance
2.8 How to get rid of the fear of speaking in public
2.9 The magical ingredients of the persuasive speech
3.1 When we need written communication in business
3.2 What we must know about the written communication that produces results
3.3 The main documents we use in written communication within the company
3.4 How to write business letters that sell using the 3A technique
3.5 The perfect lines for a business letter easy to conceive
3.6 How to know better our business partners by interpreting their handwriting
3.7 What secrets can reveal our business partners’ signature
4.1 How we can “read” the others’ eyes
4.2 What conveys the mouth of others about them when they don’t speak
4.3 What are the clues that a head movement can give
4.4 The 7 essential emotions and how to easily recognize them on everyone’s face
4.5 A trio which reveals more than it should: arms, hands and palms
4.6 Legs that speak. How we can learn their specific signals
4.7 How to use body posture to be more persuasive and what is the winner’s posture
4.8 Tactile communication or how we can have a memorable handshake
5.1 Paraverbal language - What is the right voice in business communication
5.2 The language of silence - What are the situations when silence is priceless
5.3 The language of space - What are the appropriate distances between people
5.4 What the language of personal appearance, clothing and accessories says about us
5.5 The language of time - What is the impact of punctuality in business meetings
5.6 What we secretly communicate to others through colors
6.1 How to find out how much self-confidence a person has by analyzing their feet physiognomy
6.2 What body physiognomy tells us about how responsible a person is
6.3 Head physiognomy tells us what kind of person we are dealing with
7.1 How do you know if you are a member of a simple group or a team?
7.2 The 5 key ingredients of a successful team
7.3 What are the reasons why a team fails and how to avoid it
7.4 The phases in the life of a team and in what phase we can get the best results
7.5 The large corporations’ method to have the most effective team meetings
7.6 How to communicate with the “Omniscient” Linda, “Prize” Lisa and the rest of the team
7.7 How to use feedback to achieve involvement and the 360 degree feedback to progress
8.1 The practical reasons why communicating with customers is vital for any business
8.2 Follow-up for converting prospects into customers
8.3 The 3 most valuable techniques for assessing customer satisfaction and on what they are based
8.4 How to communicate with customers in negative situations in order to win them forever
By joining this communication course, you will take part in a complete training program developed by business communication experts and you will acquire the necessary business communication skills that will definitely help you differentiate from other competitors when you will apply for a new job or a promotion.
After you go through the checkout process, in a few minutes, in My Account you can click the link Go To My Courses and you’ll find your online courses, along with each course schedule.
Each module has 1 or 2 learning sessions. You get a new module every week and from that moment you have 3 weeks to participate in the Course Activities.
You are free to organize your time as you wish and your courses are available 24h/day and you can study at your own pace.
You will get feedback and points that will contribute to your Final Grade.
Here is a quick step by step video about how to learn:
After you finish your course, you can go to your account in My Certificates section and download your graduation certificate and the transcripts for free. You can also order right away, the International Certification that comes printed.
As you can see, learning with us is easy, not time-consuming and you can achieve your goals faster.
This communication course takes 12 weeks and every week we recommend you to spend 3 to 5 hours learning and participating in your course activities, any day and time that suits you best.
You can take the Communication Best Practices Course even without being assessed. You decide how much you are willing to engage in your course. However, if you want to receive the certificate of completion, you have to get a pass mark (minimum 5/D) as a result of your participation in the course activities.
After each module, you will participate in real case simulations and practical applications in order to apply what you’ve just learned to actual real-life situations. You will receive feedback for every solution you propose.
In the end, you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part of the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam. The assessment is included in the course price.
When you enroll in the Communication Best Practices Course with BigMainStreet, you will have a Tutor who will watch over your course progress and will send you notifications by phone or email whenever it will be necessary.
By enrolling to this course you can collect up to 8 loyalty points. Your cart will total 8 points that can be converted into a voucher of $8.