Communication Best Practices Course

Students until now: 960 students
Last day for enrollment: 15 July 2024




Imagine 10 - 12 Weeks
Imagine 3 - 5 hours per week
Imagine In English

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Discover why 90% of the face to face communication has nothing to do with speaking!

You are in a business meeting with a potential customer and he suddenly puts one palm on his nape. What does it mean? How do you take this? What do you say? What do you do? This is just one gesture from many others that people use on a daily basis when they communicate. How many of us really understand the true meaning of this gesture?

The vast experience of the communication experts with whom we’ve worked on this communication course proved that the way we communicate non-verbally is much more important than what we communicate through words. And this because around 90% of the face to face communication is done through our body posture, gestures, facial expressions, touches and so on.

Do you want to understand what others think about you even when they don’t say a word?
Do you want to know if they lie or tell the truth?
Do you want to know how to use in your favour the little non-verbal leakages of your interlocutors?

We suppose you do.

This is the reason why we’ve gathered only certified knowledge and endorsed business communication techniques based on years of valuable experience in communication and we share it with you through this communication course.

You will know how to:

  • Communicate with the most difficult people you know
  • Use the secret that can turn you into the best conversation partner
  • Easily approach others using the common ground as the inception point of a memorable conversation
  • Defuse any quarrel or tense situation using only a few words but the most effective ones
  • Be more convincing when you talk on the phone
  • Get rid of the fear of speaking in public and make your speech more persuasive
  • Write an effective business letter that sells using the 3A communication technique
  • Identify the 7 essential emotions by a quick look on someone’s face
  • Become more convincing exercising the winner’s posture
  • Properly use the 4 distances according to each situation when you communicate with others
  • Build a personal image that conveys confidence, authority, competence and reliability using the right clothes and accessories
  • Use the magic words that will open the communication path with each member of your team
  • Follow up in an effective way in order to convert your prospects into customers
  • Use the 3 most valuable techniques for assessing customer satisfaction
  • Deal with the complaints from the unsatisfied customers
    …and so much more


Who is this Business Communication course for?

This communication course is for the professionals from all the levels of management, sales, PR, marketing, business owners and anyone willing to improve their business communication skills, people skills, communicating more effectively and persuasively. No prior knowledge is necessary. 

communication course best practicesThe Communication Best Practices Course is the result of more than 10 years of working closely with experienced public speakers, managers, sales professionals, PR specialists, psychologists and lawyers. They shared their communication knowledge and revealed valuable insider secrets. The result is now within your reach with clear and concise content, relevant examples and captivating real case studies.

Besides the secrets of non-verbal communication, in this online course, you will also discover revealing ways of easily convincing others of doing exactly what you want just by telling them the right words.

You will find out how to write with impact and also how to get rid of the fear of speaking in public.

What differentiates the people who always get what they want from those who don’t is their ability to recognize an opportunity when they see it and to take action. Now you have the opportunity of discovering the communication secrets that can help you get what you want. Enroll in the Communication Best Practices Course and take full advantage of this opportunity!

Career Path - The Communication Best Practices Course allows you to fulfill various roles:

  • Public Relations Officer, Team Leader
  • Communication Department Head
  • Marketing Manager, Sales Manager
  • Advertising Manager, Training Manager


Module 1 - How to Use Communication to Be Successful and Have Better Relationships

1.1 The reasons why good communication is vital as the air that we breathe

1.2 The 6 key elements that enable communication

1.3 Step by step to an effective business communication

1.4 How to break the harshest barriers in business communication

1.5 How to communicate with the most difficult people

Module 2 - The 9 Biggest Secrets for Mastering Verbal Communication

2.1 The 5 essential rules for an efficient communication

2.2 The secret that can turn us into the best conversation partners

2.3 The foundation of a memorable conversation - The Common Ground

2.4 How we can easily cope with disagreements

2.5 The golden reply that helps us defuse any quarrel

2.6 How we can be more persuasive on the phone

2.7 Quick guide to easily make small talk in any circumstance

2.8 How to get rid of the fear of speaking in public

2.9 The magical ingredients of the persuasive speech

Module 3 - How to Write Better in Order to Fulfill Your Goals Every Time

3.1 When we need written communication in business

3.2 What we must know about the written communication that produces results

3.3 The main documents we use in written communication within the company

3.4 How to write business letters that sell using the 3A technique

3.5 The perfect lines for a business letter easy to conceive

3.6 How to know better our business partners by interpreting their handwriting

3.7 What secrets can reveal our business partners’ signature

Module 4 - Know What People Think About You Decoding Their Body Signals

4.1 How we can “read” the others’ eyes

4.2 What conveys the mouth of others about them when they don’t speak

4.3 What are the clues that a head movement can give

4.4 The 7 essential emotions and how to easily recognize them on everyone’s face

4.5 A trio which reveals more than it should: arms, hands and palms

4.6 Legs that speak. How we can learn their specific signals

4.7 How to use body posture to be more persuasive and what is the winner’s posture

4.8 Tactile communication or how we can have a memorable handshake

Module 5 - The 6 Golden Languages of Nonverbal Communication

5.1 Paraverbal language - What is the right voice in business communication

5.2 The language of silence - What are the situations when silence is priceless

5.3 The language of space - What are the appropriate distances between people

5.4 What the language of personal appearance, clothing and accessories says about us

5.5 The language of time - What is the impact of punctuality in business meetings

5.6 What we secretly communicate to others through colors

Module 6 - How to Know More About Others by Analyzing Their Physiognomy

6.1 How to find out how much self-confidence a person has by analyzing their feet physiognomy

6.2 What body physiognomy tells us about how responsible a person is

6.3 Head physiognomy tells us what kind of person we are dealing with

Module 7 - How to Build a Strong Team Communication

7.1 How do you know if you are a member of a simple group or a team?

7.2 The 5 key ingredients of a successful team

7.3 What are the reasons why a team fails and how to avoid it

7.4 The phases in the life of a team and in what phase we can get the best results

7.5 The large corporations’ method to have the most effective team meetings

7.6 How to communicate with the “Omniscient” Linda, “Prize” Lisa and the rest of the team

7.7 How to use feedback to achieve involvement and the 360 degree feedback to progress

Module 8 - How to Communicate With Customers to Win Them Forever

8.1 The practical reasons why communicating with customers is vital for any business

8.2 Follow-up for converting prospects into customers

8.3 The 3 most valuable techniques for assessing customer satisfaction and on what they are based

8.4 How to communicate with customers in negative situations in order to win them forever

communication course

  • 186 course pages in a premium business magazine format that you can easily print
  • 25 real-life examples with extra knowledge from the most experienced professionals
  • 22 high-quality infographics that help you understand everything easier and quickly
  • 36 real cases practical applications that help you easily apply everything you learn
  • Feedback for every solution you choose on the real cases practical applications
  • Full Guidance & Support
  • Graduation Certificate downloadable as pdf and optionally the printed version

Can I find a job easier by graduating the Communication Best Practices Course?

By joining this communication course, you will take part in a complete training program developed by business communication experts and you will acquire the necessary business communication skills that will definitely help you differentiate from other competitors when you will apply for a new job or a promotion.

Your benefits

  • High-quality course delivered in a premium business magazine format through engaging and captivating content.
  • Instant access to up to date valuable knowledge from experienced public speakers, managers and PR specialists that you can put into practice immediately.
  • Clear and concise language, easy to understand regardless of the complexity of the topic.
  • Real-life case studies offering role play, seamlessly putting into practice everything you learn.
  • Captivating infographics, illustrating key points that help you understand and remember quickly and easily.
  • Relaxed course schedule - you are free to organize your time as you wish and you can learn at your own pace 24/7 from anywhere in the world.
  • Stress-free assessment methods - you can repeat the course activities until you’re happy with the results.
  • Amazing customer service and administrative support from the moment you enroll until you complete your course.
  • Certification - instantly download your graduation certificate as a pdf or get the official printed version.
  • Accessible learning – for this business communication course you don’t need previous experience or certain qualifications to enroll.
  • User-friendly online learning platform – simple and easy to use for everyone.
  • Great value for money - premium business communication course at the most affordable price.


How to learn and get results faster

After you go through the checkout process, in a few minutes, in My Account you can click the link Go To My Courses and you’ll find your online courses, along with each course schedule.

Each module has 1 or 2 learning sessions. You get a new module every week and from that moment you have 3 weeks to participate in the Course Activities.
You are free to organize your time as you wish and your courses are available 24h/day and you can study at your own pace.

You will get feedback and points that will contribute to your Final Grade.

Here is a quick step by step video about how to learn:

Anytime you have questions, feel free to open a support ticket or a live chat. Also, you will have a tutor who will watch over your course progress and will send you notifications by SMS or email when needed.

Because we want you to be happy with your results you can always attempt every online course activity at least 2 times, even the final assessment.

In the end, you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part in the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam.

After you finish your course, you can go to your account in My Certificates section and download your graduation certificate and the transcripts for free. You can also order right away, the International Certification that comes printed.

As you can see, learning with us is easy, not time-consuming and you can achieve your goals faster.

How long will it take to complete the Communication Best Practices Course?

This communication course takes 12 weeks and every week we recommend you to spend 3 to 5 hours learning and participating in your course activities, any day and time that suits you best.

How will I be assessed at the Communication Best Practices Course?

You can take the Communication Best Practices Course even without being assessed. You decide how much you are willing to engage in your course. However, if you want to receive the certificate of completion, you have to get a pass mark (minimum 5/D) as a result of your participation in the course activities.

After each module, you will participate in real case simulations and practical applications in order to apply what you’ve just learned to actual real-life situations. You will receive feedback for every solution you propose.

In the end, you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part of the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam. The assessment is included in the course price.

Full Guidance & Support

When you enroll in the Communication Best Practices Course with BigMainStreet, you will have a Tutor who will watch over your course progress and will send you notifications by phone or email whenever it will be necessary.


  • There is no previous experience or qualifications required for enrollment on this business communication course. It is available to all students aged 18 or over, of all academic backgrounds.
  • Basic understanding of English language is required to attend the Communication Best Practices Course.
  • You’ll need a computer, a tablet or a high-resolution smartphone with an internet connection.

By enrolling to this course you can collect up to 8 loyalty points. Your cart will total 8 points that can be converted into a voucher of $8.

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How to learn


  • Content
  • Student Reviews (3)
    Jeanine Spear
    Wow, I loved this communication course so much! I’m genuinely impressed by the quality of the information I found within this engaging online course. Clarifying content, powerful ideas and revealing insider secrets very easy to apply. I found the break images very inspired because they induced me a sense of relief and relaxation.
    Peter Anderson
    Who doesn’t have annoying work colleagues? I’ve never been so lucky :). But at least now I know how to deal with them. I really liked the meaningful words and the great pictures. I appreciated the quality of the content and the stress-free learning system. For this reason you will be my first choice on the next online course to which I will enroll.
    Kishori Sharma
    Thank you for this outstanding communication course. I took also other online courses but this one has something special. It’s quite easy to notice the quality of the knowledge, the care for details and for making the learning process more enjoyable and without stress. I loved the break pages, the inspired pictures and the infographics. I will recommend Business communication best practices to all my friends because I think they also deserve a 5 stars online course.

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    Communication Best Practices Course

    Communication Best Practices Course

    Discover how you can master the communication skills that everybody is

    Write a review