Do you make this mistake? ... of not actively listening to the person who is talking to you? You know, listening is completely different from hearing.
Listening is more an attitude, a desire to understand what is communicated. Many of us don’t listen carefully and most often they just pretend. This is why they create a lot of trouble in their relationships with others.
When we listen to others, we satisfy their need of feeling important and appreciated.
How would it be to easily approach others and to make them do exactly what you want just by telling them the right words? What a pleasant feeling to be treated by others with kindness and warmth. Do you want to know how you can achieve that?
Now you can find the answers to all the questions above and not only, by enrolling in this online course. This Business Communication Course is the result of more than 10 years of working closely with experienced communication specialists, psychologists, PR specialists and public speakers.
They shared their business communication knowledge and revealed valuable insider secrets. The result is now within your reach as a complete business communication guide with clear and concise content, relevant examples, precious business communication tips and captivating real case studies based on role-playing.
What differentiates the people who always get what they want from those who don’t is their ability to recognize an opportunity when they see it and to take action. Now you have the opportunity of mastering the business communication skills from basics to advanced without necessarily having any prior knowledge. Enroll now!
The Business Communication Course is perfect for:
No prior knowledge is necessary.
1.1 The reasons why good communication is vital as the air that we breathe
1.2 The 6 key elements that enable communication
1.3 Step by step to an effective business communication
1.4 How to break the harshest barriers in business communication
1.5 How to communicate with the most difficult people
2.1 The 5 essential rules for an efficient communication
2.2 The secret that can turn us into the best conversation partners
2.3 The foundation of a memorable conversation - The Common Ground
2.4 How we can easily cope with disagreements
2.5 The golden reply that helps us defuse any quarrel
2.6 How we can be more persuasive on the phone
2.7 Quick guide to easily make small talk in any circumstance
2.8 How to get rid of the fear of speaking in public
2.9 The magical ingredients of the persuasive speech
3.1 When we need written communication in business
3.2 What we must know about the written communication that produces results
3.3 The main documents we use in written communication within the company
3.4 How to write business letters that sell using the 3A technique
3.5 The perfect lines for a business letter easy to conceive
3.6 How to know better our business partners by interpreting their handwriting
3.7 What secrets can reveal our business partners’ signature
4.1 How we can “read” the others’ eyes
4.2 What conveys the mouth of others about them when they don’t speak
4.3 What are the clues that a head movement can give
4.4 The 7 essential emotions and how to easily recognize them on everyone’s face
4.5 A trio which reveals more than it should: arms, hands and palms
4.6 Legs that speak. How we can learn their specific signals
4.7 How to use body posture to be more persuasive and what is the winner’s posture
4.8 Tactile communication or how we can have a memorable handshake
5.1 Paraverbal language - What is the right voice in business communication
5.2 The language of silence - What are the situations when silence is priceless
5.3 The language of space - What are the appropriate distances between people
5.4 What the language of personal appearance, clothing and accessories says about us
5.5 The language of time - What is the impact of punctuality in business meetings
5.6 What we secretly communicate to others through colors
6.1 How to find out how much self-confidence a person has by analyzing their feet physiognomy
6.2 What body physiognomy tells us about how responsible is a person
6.3 Head physiognomy tells us what kind of person we are dealing with
7.1 How do you know if you are a member of a simple group or a team?
7.2 The 5 key ingredients of a successful team
7.3 What are the reasons why a team fails and how to avoid it
7.4 The phases in the life of a team and in what phase we can get the best results
7.5 The large corporations’ method to have the most effective team meetings
7.6 How to communicate with the “Omniscient” Linda, “Prize” Lisa and the rest of the team
7.7 How to use feedback to achieve involvement and the 360 degree feedback to progress
8.1 The practical reasons why communicating with customers is vital for any business
8.2 Follow-up for converting prospects into customers
8.3 The 3 most valuable techniques for assessing customer satisfaction and on what they are based
8.4 How to communicate with customers in negative situations in order to win them forever
9.1 When it is worth to negotiate
9.2 The 6 essential rules of a successful negotiation
9.3 What is your negotiation style and in which situations it is best to use it
9.4 The key stages of negotiation. How to be always prepared
9.5 How to earn the trust and respect of our negotiation partners
9.6 The essential communication skills of a negotiator
9.7 The most effective 9 negotiation techniques I have successfully used in practice
9.8 How to negotiate like a pro using the Superior Authority Technique
9.9 How to get the approval for a higher price using the Diversion Technique
10.1 How to recognize the communication pattern of others in order to speak their language
10.2 What is the Rapport and how it helps us to approach the others easier
10.3 The concrete steps to create a Rapport with our conversation partner
10.4 How to become Masters of Persuasion using Hypnotic and Meta Language
11.1 How we can communicate better using the 3 roles from Transactional Analysis
11.2 How to communicate better with a person in the Child’s role
11.3 How to bring our interlocutor into a rational and mature state using the Adult role
11.4 How to easily recognize a person in the Parent’s role
11.5 How hybrid roles work and why some roles cannot be identified from the beginning
11.6 Use the motivational drivers for a bounce beyond the ordinary communication borders
12.1 The most Powerful Words for advanced communicators
12.2 What are the Socratic questions and how do they help us for a deep insight communication?
12.3 Why the Infested Words make our life a nightmare and how we can quickly get rid of them
12.4 How to respond to greetings in order to have perfect relationships
12.5 How to choose the best position when we communicate at a table/desk
12.6 6 powerful methods to increase and communicate our prestige and professional value
By joining this business communication course, you will take part in a complete training program developed by business communication experts and you will acquire the necessary business communication skills that will definitely help you differentiate from other competitors when you will apply for a new job or a promotion.
After you go through the checkout process, in a few minutes, in My Account you can click the link Go To My Courses and you’ll find your online courses, along with each course schedule.
Each module has 1 or 2 learning sessions. You get a new module every week and from that moment you have 3 weeks to participate in the Course Activities.
You are free to organize your time as you wish and your courses are available 24h/day and you can study at your own pace.
You will get feedback and points that will contribute to your Final Grade.
Here is a quick step by step video about how to learn:
Anytime you have questions, feel free to open a support ticket or a live chat. Also, you will have a tutor who will watch over your course progress and will send you notifications by SMS or email when needed.
Because we want you to be happy with your results you can always attempt every online course activity at least 2 times, even the final assessment.
In the end, you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part in the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam.
After you finish your course, you can go to your account in My Certificates section and download your business communication certificate and the transcripts for free. You can also order right away, the International Certification that comes printed.
As you can see, learning with us is easy, not time-consuming and you can achieve your goals faster.
The course takes 12 weeks and every week we recommend you to spend 3 to 5 hours learning and participating in your course activities, any day and time that suits you best.
You can take this business communication course even without being assessed. You decide how much you are willing to engage in your course. However, if you want to receive the business communication certificate, you have to get a pass mark (minimum 5/D) as a result of your participation in the course activities.
After each module, you will participate in real case simulations and practical applications in order to apply what you’ve just learned to actual real-life situations. You will receive feedback for every solution you propose.
In the end, you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part of the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam. You don’t have to pay anything for the assessment.
When you enroll in the Business Communication Masterclass with BigMainStreet, you will have a Tutor who will watch over your course progress and will send you notifications by phone or email whenever it will be necessary.
By enrolling to this course you can collect up to 18 loyalty points. Your cart will total 18 points that can be converted into a voucher of $18.